Use your My Account feature at the top right of the site to track the progress of your order.
Production Times
If you have a specific deadline then let us know using the add note button at checkout and we’ll do our best to meet your requirement. Our production time scales are given in good faith but cannot always be guaranteed.
Standard ServiceFast Track Service
Passport Photos
2 working days
same working day
order before 3pm
Photo Prints ( up to 12x10" )
2 working days
same working day
Large Format
2 working days
same working day
Canvas Prints
5 working days
1 working day
Custom Made Mounts
5 working days
same working day
Custom Made Styrene
5 working days
same working day
Custom Made Backing Board
5 working days
same working day
Custom Made MDF
5 working days
same working day
Custom Made Strut Backs
5 working days
same working day
Custom Made Frames
5 working days
1 working day
Clip Frames
5 working days
2 working days
Personalised Gifts
7 working days
2 working days
Standard Products
‘In Stock’ order before 1pm usually despatched same working day.
Out of stock items despatched immediately on restock.
Production time shown for orders placed before 12 noon unless stated.
Working days include Monday to Friday, but excluding public and bank holidays
Delivery Times & Charges
Our delivery prices are based on the weight, size and the amount of packaging your order requires.
Postage & Packaging cost can be easily estimated by adding items to your shopping basket. Your basket summary will give you a delivery quote, you will not be committed to buy or need to register any details.
Adding your delivery address during the checkout process will give a more accurate quote if not in Mainland UK.
Fragile items that need extra packaging to ensure they arrive with you safely, may have a minimum shipping charge. This information will be displayed in your shopping cart summary. It’s likely that ordering more of this type of product will not increase the delivery charge.
Delivery Methods
At check out you will be given the delivery options based on your address.
By default we do not require a signature for Courier Deliveries, and allow that a parcel can be left in a safe place, or with a neighbour. We recommend giving a work express address for delivery if you are not home during the day.
Next Working Day delivery is unavailable for P.O. boxes, BFPO addresses, Shetlands, Orkney, some areas of Perthshire, NI and the Channel Islands
Incorrect Address
If the address is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient.
Please double-check your address carefully when placing a new order after two deliver attempts a further charge is levied on the delivery charge as the parcel will be returned to us and has to be re-sent.
Deliveries outside of Mainland UK
If you are outside of the UK and would like to order please e-mail hello@picturelizard.co.uk
Goods ordered from Picturelizard.co.uk for delivery outside of the EU may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.
Returns Address
Returns Department, Picturelizard Ltd, Unit 2 Cobham Center, Westmead Industrial Estate, Swindon SN5 7UJ
Please state clearly your order reference number on the returned package
Custom Made or Personalised Products Policy
Please note our returns policy excludes Custom Made or Personalised products where the item is non-faulty and has been correctly custom made or personalised to your measurements / instructions.
Faulty, damaged or misdescribed goods
Please check delivery contents and report problems as soon as possible as most carriers allow only 3 days to make a claim.
Please email hello@picturelizard.co.uk detailing, in full, the damage or fault relating to your order. Along with the email we ask you to provide photographic evidence to support your claim.
Your right of cancellation
You have the right to cancel at any time up to 7 working days after the day your goods are delivered.
Please note that this policy has some limitations and does not apply to business customers.
To exercise your right of cancellation, you must give written notice to us by post or using the contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
You do not have the right to cancel if the order is for a bespoke product (such as a personalised gift).
This policy does not affect your consumer legal rights where goods are faulty or misdescribed.
Missing or delayed items
Please note: If items are sent by Royal Mail we sometimes may need to wait up to 14 days before being able to trace, replace or refund items lost in the post.